Website hosting and support on the Gold Coast, from the people who built it
The unglamorous half of owning a website: keeping it up, keeping it patched, and having somebody to ring when the contact form quietly stops sending. It is also the half that decides whether the site still works in three years.
Hosting & support
What website maintenance and support includes
Optional on every build we do, and available on sites we did not.
Managed hosting on Australian servers
Fast for the people who actually buy from you, which for most of our clients means south-east Queensland. Hosting is monitored and managed rather than sold to you as a login and a good-luck.
Updates, tested before they land
WordPress core, plugins and themes updated on a staging copy first. The reason sites break during updates is almost always that nobody looked at the site afterwards.
Backups you can restore from
Our managed hosting provider takes daily backups to ensure that, if there is an issue, we have a backup point to restore from.
Security and uptime monitoring
Firewall, malware scanning, hardened logins and an alert when the site stops responding. You usually hear it from us before you hear it from a customer.
Someone local to call
A person on the Coast who knows your site, in your time zone. Not a ticket number and not an overnight reply from a different hemisphere.
How we work
How our Gold Coast website support works
Four stages, each with something you can see at the end of it.
01
Migration, done quietly
We move the site, test it on the new server, then switch the domain over. Done properly there is little to no downtime and no window where email stops.
02
Baseline and harden
Speed and security audit on day one: what is slow, what is out of date, what is exposed. You get the list, including anything we think you should not be paying for.
03
Quarterly maintenance
Updates, backups, scans and a check that the forms still send. Website security is always at the forefront.
04
Changes when you need them
Email us. Small things are handled within a day or two; bigger ones get a quote before we start.
Questions
Hosting and support questions, answered
Including the ones where the honest answer is “it depends”.
Are we locked in?
No. You own the domain and the site, you can move hosting whenever you like. We will provide hosting access in a timely manner upon request for you and any incoming developer or agency.
Can you support a site someone else built?
Often, yes. We audit it first and tell you honestly whether it is maintainable. Occasionally the answer is that the foundations mean every future change costs more than it should, and you deserve to know that before signing up rather than after.
What if the site goes down at 9pm?
Monitoring alerts us whatever the hour, and outages that are ours to fix get fixed. We are honest about this: we are a Gold Coast team, not a 24/7 network operations centre, so if you need a contractual response time overnight there are specialists who do that and we will say so.
Also from us
The rest of what we do
Each stands alone. They work better together.
WordPress Development
Custom-built WordPress sites built with Elementor which is the #1 page builder. It makes updating your site simple if you are ok at computer type stuff.
Explore Service →Shopify Development
Online stores designed to sell rather than just to list, with a checkout that gets out of the way.
Explore Service →Web Design
The look and the layout: interface design, page structure and custom screens made for your business rather than adapted from a theme.
Explore Service →Get in touch
Tell us about your project
The more you can tell us up front, the more useful our first reply will be. We usually come back within one business day.